Customer policies and practical support
Find clear information about buying LW Flooring products, delivery, privacy, cookies, website accessibility, and product representation. If you need help finding or understanding a policy, contact Customer Service at (352) 328-7491 or info@lwflooring.com.
Policy library
Choose the information you need. Downloadable partner policies open as PDFs; website notices remain available here at any time.
Internet Sales Policy
Review requirements for the online display and sale of LW Flooring products, product representation, authorized retail partners, and warranty eligibility.
Delivery Policy
Review current carrier-delivery and customer-pickup terms for LW Flooring partners.
Accessibility
Learn about our accessibility commitment, current work, and how to request help or report a barrier.
Cookie Notice
See how this website uses cookies and similar technologies, including the current categories and services.
Cookie Choices
Review or change your preferences for optional website technologies at any time.
Privacy Notice
Review the website privacy and SMS communications information published below.
Privacy Notice
At LW Flooring, accessible from www.lwflooring.com, one of our main priorities is the privacy of our visitors. This notice describes information collected and recorded through the LW Flooring website and how it is used.
If you have additional questions or require more information about this notice, contact us at info@lwflooring.com.
Log Files
LW Flooring follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring or exit pages, and the number of clicks. These records are used for analyzing trends, administering the site, understanding movement through the website, and gathering aggregate demographic information.
Third-Party Privacy Policies
LW Flooring does not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes. This Privacy Notice does not control the practices of unaffiliated websites or services. Review their privacy policies for information about their practices and available choices.
Cookies and Similar Technologies
You can manage optional cookies through this website’s Cookie Choices control or through your browser settings. Review the Cookie Notice for current categories, services, and preference controls.
Online Privacy Notice Only
This notice applies to online activity on this website and to information visitors share with or that is collected by LW Flooring online. It does not apply to information collected offline or through channels other than this website.
Consent and Choices
Where consent is required, choices are provided through the website’s cookie controls or the relevant form. You can revise cookie choices at any time.
SMS Communications
By providing your phone number through our website forms or other communication channels, you consent to receive SMS communications from LW Flooring related to customer service, orders, account inquiries, scheduling, or other business-related communications. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out at any time. Reply HELP for assistance.
LW Flooring does not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes.
Product Image Disclaimer
The digital images displayed on this site depict the most accurate representation of our products as possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and what is visually represented on your screen. For a valid representation of the true color and other attributes of these products, we recommend viewing a physical sample of the product.